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Clear Browser Cookies and Cache

Overview

This document provides the steps to clear cookies and cache on various browsers (Chrome, Firefox, Edge, Internet Explorer, and Safari).

Instructions

Chrome

1. In Chrome, click the vertical ellipsis button in the upper right corner. Select More tools, then Clear browsing data. Or, you can use the shortcut of pressing the Ctrl + Shift + Delete keys to bring up the same menu. This keyboard shortcut works on Chrome, Firefox, Edge, and Internet Explorer.

2. If not already checked, check the boxes for Cookies and other site data as well as Cached images and files. You can also check the box for Browsing history if desired. Select All Time for the Time range option to clear all cookies and cache in Chrome. Click on the Clear Data button to clear cache and cookies.

Firefox

1. In Firefox, click on the menu button in the upper right corner. Select Options. Or, you can use the keyboard shortcut and press Ctrl + Shift + Delete to bring up the same menu.

2. On the left side, select Privacy & Security. Scroll down until you see the History section. Click on the Clear History button.

3. Select the options you want to clear. Select Everything in the Time range to clear option, which will remove all cookies and cache in Firefox. Make sure cookies and cache are selected. Click on the Clear Now button to clear cookies and cache.

Microsoft Edge

1. In Edge, click on the horizontal ellipsis button in the upper right corner and select Settings. Or, you can use the keyboard shortcut and press the Ctrl + Shift + Delete keys to bring up the same menu.

2. Select the Privacy & security menu on the left. Click on Choose what to clear button.

3. Check to make sure Cookies and saved website data and Cached data and files are marked. Select to clear other options if you’d like. Click on the Clear button to clear out cookies and cache.

Internet Explorer

1. In Internet Explorer, click on the gear button in the upper right corner and select Internet Options. Or, you can use the keyboard shortcut and press the Ctrl + Shift + Delete keys to bring up the same menu.

2. Click on the Delete button under Browsing history section.

3. Check the box for Cookies and website data. Check other options if you’d like. Click on the Delete button to clear out cookies and cache.

Safari (Mac)

1. In Safari (Mac users only), click on Safari and then Preferences.

2. Select the Privacy tab and click on Manage Website Data.

3. You will see a list of all the websites that have your data cached. Click on the Remove All button and then in the next window, select the Remove Now button.

4. If that does not remove cookies and cache for the individual websites, follow the steps below to empty the Safari browser cache.

  • Click on Safari and then Preferences. Under the Advanced tab, check the box for Show Develop menu in menu bar.
  • Click on the Develop menu option in the top menu bar and select Empty Caches.

Need more help?

Contact the IT HelpDesk if you have any issues with the instructions.