Skip to main content

Cisco Jabber for phone forwarding


This document will show you how to use Cisco Jabber to control your desk phone from your computer.

How does Jabber —the “soft phone” option — work?

The soft phone option, called Jabber, can be installed on any Windows or Mac computer, plus Android and Apple smartphones.

Look for it in the Software Center on your PC. It should be available for you to install there. If it is not, give your machine some time for the catalog to update. If you have an Apple device, contact the VoIP Team.

The most important thing to note for Jabber is the phone control feature (bottom left of the hub window), which allows you to control your desk phone from your computer. If you want all calls to to skip your phone and go directly to your computer, make sure that it is set to “Use my computer for calls” and that you have a microphone or headset available, just as you would for a Skype call. Jabber also is able to make video calls to a desk phone.

If you have a mobile device, you also are able to install the Jabber client from your device’s app store. However, calling from the mobile app currently is not configured. It is a separate configuration from the PC based Jabber client that still needs to be completed.

Need more help?

Contact the IT HelpDesk if you have any issues with the instructions.